What’s new in OutEvalAI

Highlights

• OutCallerAI 2.0.1 delivers new Dropbox lead import and knowledge base workflows, production-ready TypeScript and Python SDKs, hosted MCP support, and sharper call intelligence with automatic Voicemail Detection.
• Developer documentation, API references, and integration guides were expanded and polished to make building on OutCallerAI faster and more reliable.

Integrations & Imports

• Added Dropbox Integration for lead imports so you can bring contacts from your stored files directly into calling campaigns.
• Added knowledge base uploads directly from the usecase config tab, keeping your agent context up to date without leaving the setup flow.

Voice, Calls & Conversations

• Added automatic Voicemail Detection to smarter handle unanswered calls and keep follow-ups on track.
• Reworked the calls table and voicemail handling for clearer statuses and a more consistent calling workflow.

Analytics & Reporting

• Completely revamped the analytics dashboard for deeper insights into your calling campaigns.
• Enhanced usage reporting with detailed cost breakdowns for better tracking and planning.

API, SDKs & Developer Experience

• Added production-ready TypeScript and Python SDKs, published to npm and PyPI, with generated API types for faster integration.
• Added hosted MCP (Model Context Protocol) server support alongside a lightweight stdio server for local tooling.
• Synchronized the public API reference and added updated integration, setup, and publishing guidance across the documentation.
• Improved developer docs with restored integration icons and up-to-date SDK install instructions.

Fixes

• Ensured complete post-call details, transcripts, and summaries are accurately returned after every session.
• Fixed newly created leads not being linked to their agent usecases.
• Fixed lead and call identifiers in API responses so usecase links always resolve correctly.
• Fixed call list payloads in MCP responses to match the expected output shape.
• Fixed API key scopes so all supported tools are accessible through MCP.
• Fixed display names for linked calls in your call history.
• Improved deployment reliability for worker builds and background processing.

Highlights

• OutCallerAI 2.0 introduces a redesigned foundation for building, launching, and managing AI calling Use Cases.
• A major platform foundation refactor makes future releases, integrations, and product changes easier to deliver and maintain.
• Expanded scheduling, calling, knowledge, CRM, evaluation, and workspace capabilities across the platform.

Use Cases & Agents

• Added a complete Use Case Creation flow with guided setup, drafts, validation, goals, conclusions, script sections, and scheduling options.
• Reworked the dashboard, analytics, navigation, API, runtime, and workspace experience around the new Use Case experience.
• Added Use Case Cloning to quickly reuse successful configurations.
• Added default video-based use case experiences to help teams get started faster.
• Added AI-assisted script editing, prompt optimization, inline review, templates, and guardrails for safer agent configuration.
• Added primary language selection for more localized voice agent experiences.
• Added publishing tools for sending use case leads into active calling workflows.
• Added WhatsApp templates, follow-up tasks, scheduling settings, and document handling to use case workflows.

Integrations & Automation

• Added Notion Integration for connecting external knowledge sources and syncing workspace content.
• Added Zoho CRM Integration for connecting customer and lead workflows.
• Added Salesforce Integration with lead, contact, and call-data synchronization.
• Added HubSpot CRM Sync to keep contacts and calling activity aligned.
• Added Google Calendar, Cal.com, and Calendly scheduling integrations.
• Added Google Drive Integration for sharing documents during calling workflows.
• Added Tally, Jotform, and Fillout lead ingestion with flexible form-field mapping.
• Expanded WhatsApp messaging, templates, reminders, scheduling, and post-call workflows.
• Added more reliable email, document, and follow-up automation across integrations.

Voice, Calls & Conversations

• Added AI-powered voice sessions and live voice connectivity for Echo experiences.
• Added real-time transcript handling for live AI voice calls.
• Improved the Echo Widget with persistent conversations, multimedia attachments, live voice sessions, self-hosted voice delivery, agent voice settings, and more reliable browser connections.
• Connected calls, Echo conversations, and post-call workflows to the same knowledge-base context so agents can use shared documents and sources throughout the customer journey.
• Improved human transfer flows, transfer sessions, routing, and transferred-call outcomes.
• Improved inbound calling, call context, call state handling, and connection reliability.
• Added stronger call status and analytics handling for answered, unanswered, transferred, and unsuccessful calls.
• Improved scheduled calling concurrency, lock handling, retries, and duplicate-call prevention.
• Expanded voice transcripts, session summaries, and domain controls across Echo conversations.
• Expanded call recording, transcript viewing, conversation details, and export workflows.

Leads & Workspaces

• Added lead publishing, soft deletion, visibility controls, validation, imports, and richer lead details.
• Added CSV lead import and export improvements with stronger phone, name, and field validation.
• Added workspace-level permissions, feature access, entitlement handling, and safer workspace management.
• Added background notifications for important entitlement and workspace changes.
• Improved dashboard analytics, call volume reporting, success metrics, usage views, and inactive chart handling.
• Added more robust authentication, authorization, session handling, CORS protection, and public endpoint validation.

Knowledge, Evaluation & Intelligence

• Expanded knowledge-base workflows with external sources, document processing, retrieval, caching, and shared context.
• Added Summarizer Briefs that turn call transcripts and recordings into structured, editable summaries, with language selection and clearer status handling.
• Added AI Call Evaluation for inbound and outbound calls, with personas, scenarios, generated test scripts, suggested improvements, background voice testing, and detailed reports.
• Shared the knowledge base across calls, Echo conversations, summarizer workflows, and evaluations so the same business context can power live responses and post-call analysis.
• Improved task objectives, outcome tracking, call ratings, and conversation intelligence.

API, Documentation & Developer Experience

• Added a broader public API surface with synchronized OpenAPI references, developer documentation, and integration examples.
• Overhauled the documentation experience with improved navigation, API reference pages, integration guides, playground routing, and theme support.
• Added richer Postman and integration setup guidance for faster onboarding.
• Improved generated API types, public schemas, validation, and compatibility for evolving use case workflows.

Platform Foundation

• Completed a large platform foundation refactor spanning use case workflows, scheduling, voice, integrations, and data access.
• Consolidated naming and compatibility boundaries around use cases, making future feature work safer and more predictable.
• Improved migration, deployment, worker, health-check, runtime configuration, and self-hosting foundations.
• Strengthened logging, retries, locking, error handling, and operational safeguards across long-running workflows.

Fixes

• Fixed call status, transfer, inbound connection, scheduling, and transcript reliability issues.
• Fixed duplicate calling and stale-lock edge cases in scheduled workflows.
• Improved export reliability for call data, transcripts, leads, and use case activity.
• Fixed lead visibility, soft-deletion, entitlement, and workspace consistency issues.
• Improved forms, navigation, tables, typography, themes, layouts, and responsive behavior throughout the product.
• Fixed documentation rendering, integration icon, API reference, and mobile navigation issues.
• Improved build, deployment, worker startup, dependency, and runtime reliability.

Features

• Prompt Review Functionality now includes frontend integration and API endpoints.
• Google Chat Notifications added for prompt review updates.
• Enhanced Workspace Creation to prevent duplicate entries and ensure proper workspace linking.
• Optimized Call Fetching for better attempt number calculations and lead call count retrieval.
• Improved Workspace Auto-Creation by linking unlinked workspaces for users without a workspace.
• Enriched Call Data with attempt numbers and lead call counts in the RecentCalls component.
• Workspace Handling in socket connections has been enhanced.
• Added checks for workspace existence in API routes.

Fixes

• Resolved issue with filtering ended calls in the call qualification process.
• Fixed the time of inactivity for the ITR workspace.
• Improved the layout of the OutCallerAI main page statistics UI.

Features

• Scheduled Calling now includes optional agent filters for improved lead management.
• Campaign API has been implemented, featuring text-to-speech integration for enhanced communication.
• Users can now select agents for scheduling calls, streamlining the process.
• Total Minutes Count feature added, providing insights into call durations with API integration.
• Follow-Up Email functionality introduced, allowing for customized communication through SendGrid integration.
• Deviation Reporting System implemented for AI calls, enhancing self-monitoring and alerting capabilities.
• Agent Speech Focus feature added to detect user frustration during calls, improving interaction quality.
• Recipient Management and a new use-case UI have been introduced for better handling of communication lists.
• Multiple Outbound Numbers support added, allowing workspaces to utilize round-robin selection for calls.
• Drag and Follow functionality for voice recordings has been enhanced with a new rewind button.
• Call Picked Status feature added to the Analytics page for better tracking of call interactions.

Fixes

• Resolved issues with call time restrictions to ensure smoother operation.
• Fixed problems with lead selection logic for scheduled calling, enhancing lead processing efficiency.
• Improved loading performance on the leads page for a better user experience.
• Corrected errors in the follow-up task handling for better task management.
• Fixed issues with the display of default numbers in the UI, streamlining user interactions.
• Addressed multiple issues with leasing prompts to enhance clarity and functionality.

Features

• Google Drive Integration now supports improved functionality for document retrieval.
• Lead Capture System introduced to streamline the process of gathering potential client information.
• Echo Chat Widget added with customizable themes and styles for enhanced user experience.
• Campaign Completion feature allows users to mark campaigns as completed with updated UI.
• Recent Chats feature implemented for easy access to previous conversations.
• Hospital Data Structure enhanced to improve call transfer capabilities and data handling.
• Monthly Statistics feature now includes API integration and chart visualization for better analytics.
• Inbound Lead Webhook functionality added to improve lead management.
• Retry Logic implemented for leads with failed calls to enhance scheduling efficiency.
• Task Due Date Handling introduced to manage callback tasks effectively.

Fixes

• Resolved issue with campaign progress status not updating correctly.
• Fixed bugs related to call summaries not being generated as expected.
• Corrected lead description logic in webhook payloads for accuracy.
• Fixed display issues on the summary page to ensure patient details are shown correctly.
• Addressed the issue of auto-refreshing the leads page when changes are made in sheets.
• Fixed the problem with incorrect acknowledgment messages during calls.
• Resolved CORS issues with default configurations to improve API accessibility.
• Corrected the handling of workspace types in lead creation forms for better accuracy.

Features

• Google Drive Integration for seamless data synchronization
• Google Sheets Integration for real-time updates
• Phone Number Management for efficient call handling
• Custom Knowledge Base — add website URLs and upload files to use your own data
• Concurrent Calling — increased support from 10 to 20+ simultaneous calls
• Inbound Call Support — customers can now call your OutCallerAI number and interact with AI agents
• Call Transfer — transfer calls to human agents based on department selection
• Multilingual Calling — expanded to 26 languages including Arabic, French, Spanish, and Tamil
• Industry Expansion — now supports 9+ industries

Fixes

• Improved loading performance on the leads page
• Optimized backend processes to reduce latency and improve AI agent response times
• Added more Public API endpoints for smoother CRM integrations

Features

• WhatsApp Integration for reminders and automated responses
• Google Calendar Integration for seamless visit scheduling
• Interactive Onboarding Guides to enhance user experience
• Concurrent Calling — up to 10 simultaneous calls
• Intelligent Call Queuing to optimize agent efficiency
• AI-Powered Call Summaries & Task Generation
• Workspace Member Invitations for easy team collaboration
• Marketing Material Sharing via WhatsApp
• Multilingual Calling — English, Hindi, German, and more
• Call Recording for quality assurance and compliance
• Call Rating System to collect user feedback
• Industry Expansion — support added for School and Banking sectors
• Added Documentation for all features including Public API
• Custom Public APIs for CRM integration
• Feedback Mechanism to capture real-time user input
• Analytics Dashboard for actionable, real-time insights

Fixes (Since Pre-release)

• Redesigned platform interface for smoother navigation
• Improved task management and tracking system
• Fixed issue with call summaries not being generated
• Resolved UI inconsistencies across the dashboard